Digital Workforce Solutions

Silverwork’s mortgage automation fully automates the analysis of new leads and the Pre-Approval process, enabling Loan Officers to quickly respond to borrowers armed with intelligence on the loan application.

As a cutting-edge Persona-Based Bot™, this product works in harmony with Loan Officers and the rest of their sales team.
Automated defaulting ensures that loan applications lacking required information can still be efficiently processed by intelligently addressing missing details.

LOs receive immediate insights into the loan’s eligibility, a summary of key topics to discuss with borrowers, and a personalized draft of a Pre-Approval.

Coordinating and executing order flow across various service providers can be a complex and time-consuming challenge. The Services Bot is designed to automate and optimize these processes, ensuring smoother workflows and increased efficiency across multiple services.

Our Services Bot effectively coordinates and executes order flow across dozens of settlement service providers, using automation to handle the workflow, and allows fulfillment teams to focus on the tasks that demand human touch.

Services are validated immediately upon receipt so that underwriting can trust that loan files contain accurate information. Silverwork’s Intelligent Automation optimizes service order management, streamlining follow up, and providing robust tracking capabilities.

Silverwork’s Persona-Based™ Lock Desk Bot fully automates the key interactions between the Lock Desk and other production teams by providing Intelligent Automation for pricing exceptions, relocks, and lock extensions.

Integrated within a lender’s existing workflow, the Lock Desk Bot plays a vital role in coordinating the Lock Desk services and SLAs. Internal Controls are strengthened with automatic enforcement of lender lock desk policies and procedures.

The Initial Disclosure Bot is a powerful Persona-Based™ automation that acts as an extension of your disclosure team, automating the entire initial disclosure process for maximum efficiency and accuracy.

Serving as an extension of a lender’s disclosure desk, this automation allows disclosure and compliance teams to re-direct resources to high-risk areas of focus. The Bot seamlessly fits into your workflow and is always available. Loan Officers are able to get disclosures out 24/7 and respond immediately to the needs of borrowers and referral partners.

Loan applications and borrower situations can change frequently, and timely updates to disclosures are essential for compliance. The Redisclosure Bot is Silverwork Solutions’ Persona-Based™ automation that supports both revised Loan Estimates (LEs) and revised Closing Disclosures (CDs).

This Persona-Based Bot™ manages the entire redisclosing process, from identifying loan updates to sending out revised disclosures.

Modernize your redisclosing process with automation to achieve real-time results, mitigating costly defects and errors and keeping loans compliant.

Preparing and sending Initial Closing Disclosures is a complex, time-consuming, and manual process for most lenders. Ensuring that you meet regulatory requirements and timelines further complicates the process.

The Initial Closing Disclosures Bot leverages our Persona-Based™ technology to automate the entire ICD process. The ICD Bot helps ensure accurate and compliant initial CD disclosures with Validation of loan file and documents based on lender specific procedures and workflow.

Lenders want to send the ICD out as early as possible and this Persona-Based Bot™ enables the ICD process to be run early in the loan life cycle. The ICD Bot keeps everyone informed – any team member can ask the ICD Bot about the readiness of their loan for initial closing disclosures.

It is common for lenders to have internal QA and QC processes to ensure quality at key checkpoints in the loan manufacturing process. Silverwork’s QA / QC Bot transforms these quality checks from a slow, manual checklist operation into a fully automated digital QC assistant.

As a Persona-Based Bot™, the QA / QC Bot has built-in business rules reflecting best practices in validation.  across data, documents, and third-party verifications. It runs 24/7, applies consistent rules, detects defects early, and even autocorrects minor issues without human intervention. It reduces last-minute errors, lowers compliance risk, and scales QA and QC coverage instantly without adding staff.

The result? Faster funding decisions, lower risk of costly buybacks, and scalable QA and QC processes that no longer depend on staffing levels.

Silverwork’s Persona-Based™ Closing Bot automates the entire closing process, eliminating delays and costly defects. It validates every detail against lender-defined procedures, ensuring loans are accurate, compliant, and ready to close. With technology that scales instantly, the Closing Bot keeps pace with month end volume spikes.

Silverwork’s Persona-Based™  Closing Bot is capable of handling the Initial Instructions and Final Documents portions of the closing process and delivering the essential efficiencies needed in closing.

Our Intelligent Automation provides rigorous validation of all data, fees and documents critical to closing a high-quality loan that meets lender and investor guidelines.